Shipping policy

Merchant Aisle Shipping Policy                                                                                      Order Processing
• All orders are processed within 1 to 2 business days (excluding weekends and holidays).
• You will receive a notification email or SMS as soon as your order has shipped.
• Order processing may take up to 3 business days during peak holiday or high-volume seasons.
Domestic Shipping Rates & Estimates
• Standard Shipping: Delivers in 3 to 7 business days for a $5.99 flat rate.
• Free Shipping: Standard shipping is free for all US orders over $50 (calculated post-discount).
• Expedited Shipping: Delivers in 1 to 3 business days with pricing calculated at checkout based on
package weight and delivery zone.
Shipping Restrictions
• We currently only ship to addresses located within the United States.
• We ship to P.O. Boxes and APO/FPO addresses via standard USPS delivery.
• Heavy or oversized items (such as bulk pet food, heavy cat litter, or large dog crates) may incur
additional handling surcharges, which will explicitly display during checkout.
How Do I Check the Status of My Order?
• You will receive an automated email containing a tracking number once your order is handed over to
the carrier.
• Please allow up to 24 hours for tracking information to activate and update in the carrier system.
• If you have not received your package within 10 days of receiving your shipping confirmation email,
contact us at [Your Support Email] with your name and order number.
Damaged or Missing Items
• If your order arrives damaged or defective, please email our support team within 48 hours of delivery.
• Please include your order number alongside a clear photo of the item's condition and packaging.
• We address damage claims on a case-by-case basis but will work quickly to secure a replacement or
issue a full refund.